Frequently Asked Questions

Flathive is a modern property listing platform that connects landlords and tenants in an intuitive, user-friendly environment. We streamline the rental process by offering verified listings, secure messaging, and comprehensive property management tools. Our platform uses smart matching algorithms to help tenants find properties that fit their preferences and landlords find qualified renters faster.

Creating a listing is simple! After signing up and verifying your account, navigate to your dashboard and click 'Create Listing'. You'll be guided through a step-by-step process to add property details, including photos, amenities, pricing, and availability. Once completed, your listing will be active and visible to potential tenants. Premium members can boost their listings for increased visibility.

Flathive offers a tiered pricing structure: 1) Basic (Free) – Create listings, message users, and manage properties; 2) Premium ($9.99/month) – Boosted listings, advanced analytics, and priority support; 3) Professional ($19.99/month) – Multiple agent accounts, custom branding, and API access. No hidden fees or commissions.

Absolutely! You can list as many properties as you want under your account. Our Professional plan even allows multiple team members to manage different properties simultaneously.

You can edit your listings anytime from your dashboard. Changes are saved in real-time and immediately visible to users. Major updates like price changes will notify interested tenants.

We use a multi-layer verification system including email & phone verification, property documentation review, and payment authentication to ensure a safe and trustworthy community.

Flathive provides a secure in-platform messaging system that protects personal contact details while enabling smooth communication, viewing scheduling, and document sharing.

Yes! Flathive is mobile-first with dedicated iOS and Android apps, push notifications, and a fully responsive web experience.

Account settings are available in your profile. To delete your account, go to Settings > Security > Delete Account. This action is permanent.

We use SSL encryption, regular security audits, fraud detection, secure payments via Stripe, and optional two-factor authentication.

Premium subscriptions are securely processed through Stripe. We never store full payment details on our servers.

We offer a comprehensive help center, email support (24h response), live chat for premium members, and dedicated phone support for Professional plans.

Listing stats show how your property is performing. Impressions = how many times your listing appeared in search results. Clicks = how many people opened your listing detail page. Inspections = how many inspection requests were made. Conversations = how many chats were started from your listing. Messages = total messages exchanged in those conversations. You can view these stats in the My Listings section of your account.

Stats are updated once per day by a nightly automated job. The numbers reflect activity up to the end of the previous day, so today's activity will appear tomorrow morning.

Stats are derived from backend activity logs and processed overnight. If your listing was recently published, or the nightly job hasn't run yet, stats will appear empty. They will populate automatically after the first overnight run.

No. Stats are tied to your listing's unique ID and accumulate over time. Editing details, updating photos, or republishing your listing does not reset or affect your historical stats.